Dassault Launches FalconResponse for Faster AOG Support
Dassault recently launched FalconResponse, an expanded portfolio of AOG support services that will ensure faster return to service of grounded aircraft.
The new offering guarantees the timely dispatch of spare parts and technicians to service Falcons affected by an AOG virtually anywhere in the world around-the-clock. It also makes alternative lift available for customers who require it.
Resources include a global 24/7 Falcon Command Center, mobile repair teams strategically based around the world and $800M in ready-to-ship spares inventory at 15 spares facilities, along with Dassault’s new Falcon Airborne Support offering. This new service will utilize a pair of large cabin Falcon 900 aircraft dedicated exclusively to AOG support and alternative lift for stranded passengers – an industry first.
“With FalconResponse and its innovative Falcon Airborne Support component, we are moving the level of
AOG support up yet another notch” said Eric Trappier, Chairman and CEO of Dassault Aviation. “It
reflects our customer service motto, ‘Whatever it Takes’ – a commitment to continuously strive to meet
and exceed customer expectations.”
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