Honda Aircraft Company Opens New Customer Service Facility
Honda Aircraft Company marked the opening of its new customer service facility with a ribbon-cutting ceremony today at its world headquarters in Greensboro, N.C. The facility is an expansion of the company’s corporate operations at the Piedmont Triad International Airport. With the facility’s addition, the Honda Aircraft campus totals more than 130 acres and more than 600,000 square feet.
“Our goal is to create a new level of the private jet ownership experience. This means not only creating an advanced, high-performance light jet, but also building the best aircraft company to support the customer after the HondaJet enters service,” said Michimasa Fujino, president and CEO of Honda Aircraft Company. “With the opening of the customer service facility, together with our dealer network and the talented team here at Honda Aircraft, we are closer to making that objective a reality.”
The facility will provide a corporate base for Honda Aircraft Company’s customer service organization, which will manage warranty administration; service programs sales and administration; 24/7 technical support center; technical publications; training; and will complement the HondaJet dealer network by providing heavy maintenance and major repair and overhaul work.
The customer service facility is an expansion of the Honda Aircraft campus that includes R&D, headquarters and production facilities to market, sell and manufacture the HondaJet, the world’s most advanced light jet.
“Since establishing Honda Aircraft Company in 2006, our step-by-step growth has boosted Honda’s capital investment in Greensboro to more than $140 million,” said Anthony Piazza, vice president of administration for American Honda Motor Company. “The opening of this new facility is further evidence of Honda’s commitment to support the continued growth of aviation in North Carolina and to the Piedmont Triad area.”
The approximately 90,000-square-foot facility includes dedicated office and work space for Honda Aircraft Company’s customer service organization, a service parts warehouse for parts distribution, and a hangar to provide aircraft maintenance.
“The facility’s heavy maintenance and major repair and overhaul capabilities will augment the aircraft maintenance services HondaJet customers will receive at dealers located in North America and Europe,” said Fujino. “Our dealer network is diligently preparing for HondaJet entry into service and will provide our customers with the quality of service they expect from Honda.”
Honda Aircraft Company broke ground for the facility’s construction in late September 2012. KBR Building Group, headquartered in Charlotte, N.C., and The Daniele Company, a minority-owned general contracting firm, based in Durham, N.C., were selected for the project.
Source: HondaJet
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