Sheremetyevo Awarded Europe’s Best Airport in Service Quality for the 4th Time
Sheremetyevo International airport is the best airport in Europe in service quality by the end of 2015 according to the results of ASQ program research (Airport Service Quality) ACI (Airports Council International).
Sheremetyevo is for the fourth time confirms the status of the best airport in Europe. Sheremetyevo is the first Russian airport which was awarded in the rating ACI ASQ in 2012, then repeated this success in 2013 and 2014 and again in 2015.
The research took place in more than 300 airports of the world in 80 countries. The results of the award objectively reflected the views of more than 550 000 polled passengers by 34 key service parameters, the basic of which are access to airport, check-in, security, politeness of the staff, navigation and atmosphere at the airport, food and beverage, retail and more. Thus, according to the passengers’ rating the best airports were determined.
Sheremetyevo General Director Mikhail Vasilenko said: “For the last four years Sheremetyevo consistently demonstrates the superiority among European airports. This is very important because Sheremetyevo is the largest international air gate of the country, and therefore it’s one of the key factors for investment attractiveness and competitiveness of Russia. We are aimed to modernize the airport infrastructure for The 2018 FIFA World Cup to make the airport even more comfortable and attractive. I want to thank the passengers for the high appreciation of our work as well as partners and airlines for our joint success and victory”.
The best airport in Europe (over 2 million passengers per year):
| 1st place Sheremetyevo (Moscow) Pulkovo (St. Petersburg) Sochi | 2nd place Dublin Malta Prague Zurich | 3rd place Copenhagen Keflavik London Heathrow Vienna |
The best airport according to passenger traffic in Europe:
| 2–5 million passengers per year 5-15 million passengers per year 15-25 million passengers per year 25-40 million passengers per year Over 40 million passengers per year | Sochi Pulkovo (St. Petersburg) Dublin Sheremetyevo (Moscow) London Heathrow (LHR) |
In 2015 Sheremetyevo airport has implemented a range of projects aimed to improving the quality of service, creating a barrier-free environment, the introduction of new services and innovative technologies, what contributed the strengthening the leadership of the airport in ACI ASQ rating.
The main priority of this year for Sheremetyevo is the construction of new infrastructure for The 2018 FIFA World Cup. Sheremetyevo combines the increasing volume of traffic with high quality of service, creating friendly atmosphere for all categories of passengers and customers.
The awards to the winners of ASQ will be presented on April 19, 2016 at the Assembly ACI Asia-Pacific region in gold coast, Australia.
Source: Sheremetyevo Airport
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